Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Pura Botanica


    Our Commitment to Privacy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

    Consent to Collection of Your Personal Information

    When you visit this site, certain kinds of non-personal information, such as the website that referred you to us, your IP address, browser type and language, and access times, may be collected automatically as part of the site's operation. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site. We only collect personal information about you after you have provided us with your consent to collect that specific information. Personal information collected may include your name, company name, address, email address, telephone number and credit card information. By voluntarily providing this information to us, you consent to the collection and use of your personal information as set out in this privacy policy.


    The Way We Use Information

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


    Disclosing Your Personal Information

    Except as set out in this privacy policy, we do not disclose or sell your personal information to any third-parties. We may disclose your personal information to third-party service providers who perform services on our behalf. We reserve the right to disclose your personal information if required or permitted to do so by law.


    Changes to Our Privacy Policy

    We may amend this policy from time to time. Any changes to this privacy policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We ask that you periodically review this page to be familiar with the most current version of this privacy policy.


    Contacting Us

    Should you have other questions or concerns about these privacy policies, please send us an email at info@puraproducts.com.

    This privacy policy was late updated February 7th, 2010.



  • Return Policy

  • IMPORTANT SHIPPING INFORMATION

    PLEASE CHECK YOUR ORDER UPON RECEIPT
    All damage and/or loss must be reported within 5 days of receipt.

    We make every effort to ensure that your order was packed so it would arrive in perfect condition. In the event damage did occur in transit, there are proper steps, which must be followed to process your claim. All shipping warranties are void after 5 days.

     

    RETURN POLICY

    • Please, DO NOT RETURN ANY DAMAGED ITEMS TO US. Call our customer service line (954) 418-2188 and we will assist you with the return.
    • All returns must have a return authorization number (RA#) obtained by calling our customer service line. Returned items must be received within 30 days with an RA #.
    • Save all packaging materials and the carton in which your shipment arrived. The carrier may want to inspect these items.
    • Phone us immediately upon receipt of the damaged package. We will contact the carrier and file a claim. This process may take a few weeks to complete. If you would like to receive replacement goods right away, please contact us and we will re-ship the damaged items. We will charge your account for the replaced items and issue credit to your account upon completion of the carrier’s claim.
    • We recommend returning items via UPS/FedEx or a way that provides a tracking method. Pura is not responsible for packages that are lost when returned.
    • A copy of the invoice must accompany all returns.
    • No credit will be issued on boxes returned with missing items and will be returned at customer’s expense.

     

    SHORTAGES or MISTAKES POLICY
    • ALL orders must be checked for shortages or damage and reported to Pura Botanica within 5 days of receipt. Please have invoice number ready when calling.